Our welcome team will take your details to enter onto our practice computer system. They will then ask you to complete Confidential Medical and Dental History Forms. This is to provide us with information which may be relevant to your dental treatment. It is not normally necessary for us to have access to your previous dental records, however feel free to bring copies of any recent x-rays or treatment plans. You will then be shown to our waiting lounge where you may relax in very comfortable surroundings whilst enjoying a complimentary tea, coffee or chilled water. A member of staff will collect you and take you to your new dentist.
You will also receive a complimentary welcome gift before the end of your visit with us.
At the first visit we feel it is more important to get to know you and establish a good relationship, therefore unless there is any emergency treatment necessary we confine our first visit to discussion of your Dental needs (if any), the taking of a history and a thorough Dental examination together with any necessary x-rays. Your dentist will then explain any findings and discuss with you treatment options and recommendations identified during the examination.
By explaining the options fully, we enable you to make an informed decision about the procedure which is right for you. You will be given a written report and treatment plan, including an estimate of costs. After your treatment is complete we will agree together how often your routine examination and hygienist appointments will be. For most patients this will be every six months. We can make your check-up appointment at your last visit or our fully integrated computer system will generate a recall to be sent to you through the post, email or text messaging!
Your health and comfort are our primary concerns. Please let us know of any conditions requiring special attention or of any changes in your health during treatment. If any problems should arise, at any time, please inform the Dentist, Practice Manager, or an appropriate staff member so we may have the opportunity to resolve the matter.
Our patient can expect from us;
A high degree of professional skill and ability. A comprehensive examination, diagnosis and explanation of our findings. The development of treatment alternatives and an explanation of the costs and benefits of each so each patient can make an informed decision in selecting treatment that is most appropriate to his or her individual needs, means, and desires. Integrity to perform all services to the best of our knowledge and ability.